You are on the deposit screen with your promo code typed into the box and your finger over the confirm button. The mistake most players make here is expecting the code to apply to any payment or any bonus on the page, when each code usually matches one specific offer only. The answers below start with that field and walk through everything that comes up next.

Keeping play within limits you set yourself

Can I set a deposit limit on my Bitstarz account?

Players can ask support to cap how much they put in over a chosen period, and the cap stays until they ask for it to be changed. Once it is active, deposits above that amount are stopped at the cashier rather than being processed. Decide the figure before you start playing, not after a losing run. The step to take: message support from your registered email and state the amount and the period.

What happens if I reach my deposit limit?

Payments beyond the cap are refused until the period ends or the limit is lifted. That stop applies to every payment option on the account, not just the one you used last. If you want to raise it, support handles the request and applies any waiting period attached to that change. A check worth doing: look at the cashier before your next top-up so the refused payment does not take you by surprise.

How do I take a break from playing at Bitstarz casino Canada?

Ask support for a short suspension and your account stops accepting deposits or bets for the agreed stretch. Logins may also be blocked while the break runs, so save anything you still need from the account first. The break does not clear a pending withdrawal, so give the payout a chance to land before it starts. One step: send the request in writing so there is a record of the dates you agreed.

Is there a way to block myself permanently?

A closing request removes your access for good, so treat it as final rather than a cooling-off tool. Support acts on the request once your identity is confirmed, and you cannot open a new account afterwards. Use a temporary break if you only want distance for a few weeks. The step is to say clearly in your message that you want the account closed permanently.

Can I see how much I have spent over time?

Your transaction history lists payments in and out, and that record shows the pattern better than memory does. Set yourself a fixed sum per week and compare it with the list before topping up again. If the total keeps climbing, ask support for a limit before the next deposit. The check: scan the history once a week rather than once a month.

Does Bitstarz offer tools to track time spent playing?

A session reminder can be requested from support, and it flags how long you have been active. Time passes quickly in a live dealer or slot session, so the reminder works better than guesswork. Pair it with a limit on payments so both money and time have a ceiling. One step: note the clock time when you start and compare it with the reminder.

What should I do if a loss is affecting my mood?

Stop the session and leave the account alone for the day, then decide whether a break is needed. Chasing a loss with a bigger stake is the common mistake, and it makes the position worse. Support can set limits or a suspension for you. The step worth taking early: tell someone you trust what you spent rather than keeping it private.

Can someone else play on my account instead of me?

No, the account belongs to the person named in the registration details. Sharing the password or PIN with a friend or family member puts the whole balance at risk. If someone else wants to play, they open their own account with their own documents. The check: change your password if you have ever handed it out.

Getting started and staying inside the rules

How do I claim a welcome offer as a new player?

Register, confirm your email, then make your first deposit from the cashier. The offer builds itself from that first payment, and a code field appears with the bonus screen. Miss the field and the offer may not attach, so read the screen before confirming. The step: open the bonus screen first, then head to the cashier.

Where do I enter a bitstarz promo code?

A promo code box appears on the deposit screen or the bonus page, depending on the offer. Type the code exactly as it was given to you, then confirm the deposit and wait for the balance to update. Codes are case-sensitive in many cases, so copy rather than retype when you can. The check: look for the bonus in your balance before you start a game.

Why did my bonus not show up after depositing?

The usual cause is a missed code field or a payment made before the code was applied. Offers can also be tied to particular games or payment options, which rules out some combinations. Give the screen a moment to refresh, then check your bonus balance rather than your cash balance. The step: contact support with the payment reference if nothing appears.

Which games are on the site?

Slots make up most of the lobby, alongside live dealer tables and other casino titles. Each game shows its own rules, stake range and features on its information panel. Available titles can differ depending on where you registered, so look at the lobby itself. The check: open the game info panel before you set a stake.

How can I tell whether a slot pays fairly?

The RTP figure in the game information panel tells you what share of stakes returns to players over time. A higher figure means a smaller built-in edge, though a single session can still go either way. Compare two slots before you pick one rather than choosing by the artwork. The step: read the RTP before the first spin, not after.

Does the games lobby load on a phone browser?

Playing through a phone browser works, and the lobby adapts to the smaller screen. A stable connection matters more than a fast one, because a dropped signal can interrupt a live dealer round. Keep your phone’s browser up to date and close unused tabs. At Bitstarz online, the same account and balance show on phone and desktop, so a session can move between devices without a new login. Skip any download prompt that appears on other pages that imitate the brand.

Can I play from Canada, and what changes if I travel?

Players in Canada sign up with an address in a region where the site accepts registrations. If you move or travel, your usual payment options and game list may look different, so open the cashier before depositing. A location change can also affect whether offers apply to you. The check: confirm your country in the profile before you use a payment method.

Moving money in and out

How do I make my first deposit?

Open the cashier, pick an option you use yourself, then enter the amount and confirm. The name on the payment must match the name on the account, or the payment can be sent back. Apply any bitstarz promo code before you confirm, because the field closes with the screen. The step: make a small test deposit first, then add more once it lands.

Which payment options are available at casino bitstarz?

The cashier lists the options open to you, and that list depends on your registered country. Each option shows its own minimum, maximum and speed, so two choices can behave very differently. Bank transfers generally take longer than wallet or card payments. The check: open the cashier and note the options before choosing one.

Why is my withdrawal still pending?

Most pending payouts are waiting on an identity check or on payment confirmation from your side. That check happens once, then later payouts usually move without it. A payment method not in your own name is the other common hold-up. The step: upload what support asks for and reply to their message rather than filing a second request.

Can I cancel a withdrawal request?

While the payout is still pending, support can sometimes reverse it back to your balance. Once it is processed, the money is on its way and cannot be pulled back. Reversing a payout to fund more play is a pattern worth avoiding. The check: decide the amount before you submit, not after.

How does KYC affect my first payout?

KYC means proving who you are with a document and a selfie tied to your name. Complete it before your first payout so the identity check does not delay the money. A photo with glare, a cropped corner or an expired document causes most rejections. The step: send a clear photo where all four corners of the document show.

What do I do if my payment never arrived?

Check the cashier history for the status of the payment before anything else. A completed status means the delay is on the payment side, so ask your provider for a trace. If the cashier shows it as unprocessed, contact support with the reference number. The step: keep one screenshot of the transaction ready for either route.

Can I keep more than one account to get extra bonuses?

No, one account per person is the rule, and duplicate accounts are closed. A second account under a different name at the same address is also duplicated in the eyes of the system. Offers are then voided and any linked balance can be lost. The check: use one account and ask support about any offer you think you missed.

The details saved in your profile

How do I reset my Bitstarz password?

Use the forgotten password link on the login screen and a reset message goes to your registered email. If the message does not appear, check the spam folder before trying again. A password you use on other sites is a bad choice here. The step: set a new password that only this account uses.

Why is my account blocked and how do I reopen it?

A block usually comes from a failed identity check, a payment problem or a self-exclusion you asked for. Support can explain which one applies to your case. A self-exclusion cannot be lifted early, so be clear about which situation you are in. The step: message support from the email on the account.

Which document do I need for verification?

A photo ID showing your name and date of birth is the usual document, sent as a clear image. A proof of address showing the same name and address may also be requested. The photo must be readable in full, with nothing covering the details. The step: take the picture on a flat, well-lit surface before uploading.

Can I change my registered email or address?

Profile details can be updated, though a change of country may trigger a fresh check. Keep the email current, because reset links and payout confirmations go there. An outdated address can hold up a payout until it is corrected. The check: confirm both fields in the profile after any move.

What do I need for 2FA on my login?

2FA adds a second step after your password, usually a code from a phone app. Turn it on before setting up a withdrawal so the login is protected first. Keep the backup codes somewhere you can reach without the phone. The step: enable 2FA from security settings, then test one login end to end.

How do I close my account for good?

Ask support to close the account and confirm that no withdrawal is pending. Clear any balance you want first, since the closing ends your access to it. The closure is permanent, unlike a short break. The step: send the request in writing and keep the reply.

Can I reopen an account I closed months ago?

A closed account usually stays closed, so the route is to ask support whether a reopening is possible in your case. Do not register a new account under another name while you wait, because that breaks the one-account rule. A short break is easier to reverse than a closure. The step: message support once and let them confirm the position.